If you have a complaint about the product or service you have received, please let us know. We will handle the complaint and try to resolve it to everyone's satisfaction.
Call or e-mail us in Dutch, English or Deutsch!
Bergstraat 33, 6811 LC Arnhem
Tel: 026 202 29 48
Monday - Friday: 10:00 to 16:00
Saturday and Sunday: closed
Sonsbeeksingel 117, 6822 BK, Arnhem
Tel: 026 737 0119
Saturday from 10 :00 to 17:00
If you have any other feedback or comments, please let us know, we appreciate your feedback! At Okimono, customer service is an attitude, not a department ;-).
Are you still not satisfied with the handling of your complaint? You can submit your complaint to the Geschillencommissie Thuiswinkel, PO Box 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).