This is the official EU notice about your legal guarantee rights. Click it for more information. Below you can read what this means at Okimono in practice.

OUR QUALITY

An Okimono shirt or sweater is known for its fine quality, fit and long life. That's what we stand for. Still running into a problem? We're happy to sort it out together with you.

LEGAL GUARANTEE

The legal guarantee applies to all items you buy from us. This means a product must be what you can reasonably expect it to be. If it isn't, you're entitled to a repair or replacement. If that's not possible, you'll get (part of) your money back. This costs you nothing.

HOW TO REPORT A PROBLEM

Get in touch with our customer service. Include your order number and a photo of the problem. We'll then work out the best solution together.

WHAT ISN'T COVERED?

Normal wear and tear isn't covered by the guarantee. The same goes for damage caused by sharp objects or by not following our care instructions, such as washing at too high a temperature, tumble drying or ironing on the print. Not sure? Just get in touch.

REPAIR

Has your guarantee expired, or isn't your problem covered? Repair is often still a great option. Read more on our care instructions page.